Fame Food Management | A different corporate culture different from the competition

FAME's Marketing Philosophy
We're Really in the People Business

Old School Attitudes
FAME's corporate culture is to always respect our clients' wishes. When they need something, an effective dining service company reacts quickly and in a friendly, professional manner. FAME works under the premise that the client is always right and that our job is to provide complete customer satisfaction.

Corporate Culture
FAME believes that every one of our accounts is like a little child we adopt. Every member of the FAME staff understands the importance of that account. We do everything in our power to make sure the client and the customers are happy. We make it a point to find out what the customers like and put a lot of effort into preparing great tasting wholesome meals. Our clients are often surprised at how much we make from scratch right in our kitchen.

We also work very hard to establish a strong relationship with our dining service workers. When we visit an account, they all know us by name. We talk about our children and grandchildren. Good camaraderie is commonplace at all our accounts.

Different from our Competition
When FAME opens a new account, we present the first week's menu. Then, we immediately begin sampling the customers reaction. We find out what they like and what they don't. We ask about any favorite meals or desserts they might enjoy. Before we bid on an account, we survey a five mile radius of that particular town to find out where people eat, what kind of food they enjoy and what is their price range. Then we set up our menus and work it out accordingly.

Sales Strategy
It is important to let our prospective client know who we are and how we operate. FAME doesn't really have salespeople. All our associates are salespeople. Every manager is a salesperson. Every counter worker is a salesperson. The best way to sell something is to run a good operation. Actions speak louder than words. We want to make sure everybody is happy and that all our customers are laughing and smiling.

A while ago, we submitted a proposal. As part of the evaluation, they visited one of our existing accounts. When they walked in, there were customers in the serving area. All of a sudden the grill man started singing. One of the cashiers joined in. Then everyone began singing. They said, "this is what we want. We want a company where the employees are happy to be and, therefore, they're going to make us happy." That's how we got the account.

FAME Associates
Our associates are our most important asset. Without them, FAME simply would not have achieved the level of success we presently enjoy. They are our blood line. Every day they are on line to greet our customers. They make the extra effort to make sure the food is enjoyable and well presented. Whenever we hire former employees of a big food service corporation, they always say how nice we are and how well we work together. Our associates are proud to be on the FAME team. They are the key to our success.